1. GENERAL CONSIDERATIONS AND SCOPE

Capital Development Corporation Private Limited as Brands of Ceylon, maintains the internet portal www.brandsofceylon.com, an online store . On www.brandsofceylon.com customers will be offered goods and services. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via www.brandsofceylon.com as well as all general business relationships between Brands of Ceylon and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.

2. USE OF Brandsofceylon.com

As part of the registration as a customer you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on www.brandsofceylon.com, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties.

In the password protected area you can access your recently shipped and/or completed orders. In this area you can also change, administe and save your own data and potential subscriptions of newsletters.

3. PRICES AND SHIPPING FEES

For orders the prices which are listed at the time of your order on the product page apply. These prices are exclusive of taxes and the final price (inclusive of taxes) are shown in the shopping cart page.

We accept various credit cards, e.g. Visa, American Express, Master and will charge the invoice to your credit card immediately after receipt and dispatch of the order.

4. VOUCHERS

Vouchers are only valid for the period announced at issue or a maximum of 1 year from the time of issuance. An extension or a transfer to another user/ customer is not possible.

Vouchers are non-transferable.

Vouchers cannot be deducted from shipping costs, if applicable.

5. DELIVERY

Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.

We ship according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.

Brands of ceylon does not assume any sourcing risk especially with reference to a purchase by description. For returns policies, please check our section on Delivery and Returns.

6. SERVICE AND COMPLAINTS

The satisfaction of our members is close to our hearts. Therefore, we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: online@brandsofceylon.com

7. DATA SECURITY

As part of your registration as a customer on www.brandsofceylon.com you will be asked to provide personal data. This is data which is required by us to process the contracts concluded on www.brandsofceylon.com. All personal data is confidential and will be treated by us in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions www.brandsofceylon.com uses the latest encryption techniques through our payment gateways.

8. IMAGE RIGHTS

All rights to use imagery on www.brandsofceylon.com lie with Brands of Ceylon and its vendors. The use of the material - in whatever form - is prohibited unless explicit permission from Brands of Ceylon has been granted.

9. DELIVERY & RETURNS

We usually deliver within 4-6 working days of placement of the order. For orders with multiple items and different delivery times, the longest delivery time applies.

We would like you to have complete peace of mind when buying products from www.brandsofceylon.com. You can return all items within 7 days of receipt for a full refund of the item purchased. The refund amount will be credited back to your www.brandsofecylon.com account as store credits or credit points.

In case of manufacturing defect with the item, it can be returned to us within 7 days of receipt and you will be refunded after the items have been inspected by us. if reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. similarly if the product is self-shipped, and has not been dispatch from consumer after two weeks of refund initiation, refund request will be cancelled.

Within the first 7 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.

Please do take care that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self-shipped returns, we recommend you use a reliable courier service

Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 7days.

Food items cannot be returned.

You can inform us within 7 days of receiving the parcel by writing to us at online@brandsofceylon.com. Please make sure that the items are securely packed and handed to our pick-up person.

We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.

Please note that shipping charges will not be re-imbursed.

10. INTERNATIONAL SHIPPING

Brandsofceylon is not liable to pay any import charges or any other costs incurred by the Customs Department or the Government of the respective countries.